Business planning

A new portfolio is good news. Is your team ready for it?

Plan staffing around the work involved in onboarding new strata schemes, not just the ongoing portfolio size.

Price in the work of taking over

A new group of schemes brings more than ongoing management. Records need reviewing, contacts need confirming, open matters need allocating and the team needs to understand what has been promised. That work can arrive before a new permanent staff member is in place.

Build a staffing conversation into the onboarding plan. Identify the transfer date, early meetings and the person responsible for checking that important information has arrived. Where information is incomplete, allow for the work of resolving it.

Distinguish a temporary peak from ongoing demand

Some of the extra work belongs to the transition. Other tasks will continue for as long as you manage the portfolio. Map those separately before deciding whether to recruit permanently, add part-time support or seek a temporary assignment.

For example, a defined records and correspondence project may release experienced managers to concentrate on committee relationships. In another business, the real gap may be ongoing portfolio capacity. The choice depends on the work, not simply the number of new schemes.

Give temporary support a usable brief

Set out the tasks, expected outputs, systems, supervision and timeframe. Confirm who can answer questions and which decisions must stay with the responsible manager. A temporary person cannot work efficiently if every task depends on someone who is unavailable.

Avoid promising a fixed completion date before the condition of the incoming records is understood. A review point lets you adjust the scope with better information and keeps both parties clear about priorities.

Review capacity once the transfer settles

After onboarding, compare the planned workload with the work the team is actually doing. Look at meeting demands, unresolved matters and the support each manager needs. If the pressure remains, consider whether the ongoing team structure needs to change.

Strata Temp Co can discuss temporary deployments, casual support, part-time appointments and full-time recruitment. Start with the upcoming workload and timing; we can work through the detail together.

Assess the onboarding peak separately

New schemes can generate a concentration of work before they settle into a normal cycle. Records need checking, contacts need confirming and unfinished matters need an owner. Add the expected meetings, works and correspondence to the team’s existing commitments before allocating the portfolio.

For example, a settled scheme with complete records may be straightforward to introduce. A scheme arriving with major works and an incomplete action list needs a different plan, even if it has fewer lots. Compare the work involved rather than assuming every new building creates the same demand.

Decide what support would actually release capacity

Separate document organisation and routine coordination from work requiring experienced portfolio management. Name the person responsible for each part of the onboarding process and check their availability alongside leave and existing vacancies.

Use the workload review guide and assistant or manager comparison to define the gap. If the pressure is concentrated in the transition period, discuss temporary support with a clear scope and a review point.

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